We are committed to making our website and health services accessible to everyone in our community — including people with disability, hearing or vision impairment, or English as a second language. |
| Last reviewed: May 2026 • Standard: WCAG 2.2 Level AA • Next review: May 2027 |
Our commitment to accessibility
Langwarrin Health Clinic is committed to providing equitable access to our health information and services for all patients. Our website aims to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA — the standard recommended by the Australian Human Rights Commission under the Disability Discrimination Act 1992 (Cth).
This statement applies to our main website and any digital services provided directly by Langwarrin Health Clinic, including our online booking via HotDoc.
What ‘accessible’ means to us
Our website is designed around four core accessibility principles (POUR):
Perceivable Information is presented so all users can access it. Images have text descriptions for screen readers. |
Operable All navigation and booking features work by keyboard — not just mouse or touchscreen. |
Understandable Plain language, clear headings, and helpful error messages throughout our site. |
Robust Compatible with assistive technologies including NVDA, JAWS, and VoiceOver screen readers. |
Accessibility features on our website
Our website is built to include the following accessibility features:
- Text can be resized up to 200% without loss of content or function
- Colour contrast meets the WCAG 2.2 minimum ratio (4.5:1 for normal text)
- All images include descriptive alt text for screen readers
- Page headings are structured hierarchically (H1, H2, H3) so screen readers can navigate clearly
- Links describe their destination — not just ‘click here’
- Forms have clear labels and plain-language error messages
- The site is fully navigable by keyboard (no mouse required)
- No content flashes more than three times per second, reducing seizure risk
- PDF documents are provided in accessible formats where possible, or a text alternative is offered
Known limitations
What we are still working on Some older PDF documents on our website may not be fully readable by screen readers. We are progressively updating these to accessible formats. Our online appointment booking is managed by HotDoc, a third-party platform. We have requested accessibility information directly from HotDoc and will update this statement once we receive their response. In the meantime, patients who experience difficulty with HotDoc can book by calling us on 03 8789 9777. |
Can’t access our website? Other ways to reach us
We understand that not everyone can access our website. All information on our site is also available through these channels:
- Phone — call us on 03 8789 9777during business hours. Everything on our website can be provided over the phone.
- Email — reception@langwarrinhealthclinic.com.au
- In person — visit us at Shop 18/ 385 Cranbourne Frankston Road, Langwarrin VIC 3910.
- Large print — ask reception for a large-print copy of any of our information sheets.
- Interpreter — free telephone interpreting is available via TIS National. Call 131 450 and ask to be connected to our practice.
- Auslan (sign language) — we can arrange Auslan interpreter services for appointments. Please let us know when booking.
Helpful accessibility services
The following national services may also help you access our health information and services:
- National Relay Service (deaf, hearing impaired, or speech impaired) — gov.au/about-the-nrs| 1800 555 677
- TIS National (telephone interpreting, 24/7, free for patients) — gov.au| 131 450
- Vision Australia (assistive technology and print disability support) — org| 1300 847 466
- Deaf Victoria org.au| (03) 9473 1111
Tell us about an accessibility problem
We want to hear from you if something on our website is difficult to access. Your feedback helps us improve. We aim to respond within two business days.
Contact method | Details | Notes |
Phone | 03 8789 9777 | During business hours |
reception@langwarrinhealthclinic.com.au |
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In person | Shop 18/ 385 Cranbourne Frankston Road Langwarrin VIC 3910 |
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Response time | We aim to respond to all accessibility enquiries within two business days. |
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Still not resolved? If your concern has not been resolved through the contact process above, you can lodge a formal complaint with the Australian Human Rights Commission under the Disability Discrimination Act 1992 (Cth): Online: humanrights.gov.au/complaints | Phone: 1300 656 419 | TTY: 1800 620 241 |
Third-party platforms
Our website links to or uses the following third-party services. Langwarrin Health Clinic does not control the accessibility of external platforms, but we raise accessibility concerns with our providers on behalf of our patients:
- HotDoc (online appointment booking) — com.au
- healthdirect (health information) — gov.au
- Better Health Channel (health information, Vic Govt) — vic.gov.au
Statement details
Practice name | Langwarrin Health Clinic |
Website | www.langwarrinhealthclinic.com.au |
Phone | 03 8789 9777 |
Address | Shop 18/ 385 Cranbourne Frankston Road, Langwarrin VIC 3910 |
Standard | WCAG 2.2 Level AA |
DDA legislation | Disability Discrimination Act 1992 (Cth) |
RACGP alignment | Standards for General Practices 5th Edition — Criterion C1.1A |
AHRC guideline | humanrights.gov.au/our-work/disability-rights/guides-and-standards-digital-accessibility |
Statement date | May 2026 |
Next review | May 2027 |
Approved by | Practice Manager — Langwarrin Health Clinic |